1. Mistaken Identity, the DVM Receptionist

    05:07

    from Veterinary Practice Solutions / Added

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    Some receptionists are very friendly with clients, yet they miss the mark when it comes to actually fulfilling the purpose of a receptionist, which is to satisfactorily take care of the clients and…

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    • The Anatomy of Your Average Client Transaction & the "Goldilocks Zone"

      06:15

      from Veterinary Practice Solutions / Added

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      As a DVM practice owner, one can sometimes become conflicted with how much to charge clients. On one hand, as business owners we're worried about charging as much as we possibly can in order to maintain…

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      • The 3 Hats of Your Practice Owner Head

        06:52

        from Veterinary Practice Solutions / Added

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        There are 3 distinct jobs or "hats" as we like to call them, that each DVM Practice Owner should be wearing. However most only wear one of them. These are the hats of the Owner, the Manager and…

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        • The ABC of Marketing

          04:53

          from Veterinary Practice Solutions / Added

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          Do you feel like you are doing something wrong by sending out email promotion from your practice? Do know how to collect email addresses in order to build up a database? In this episode of Whiteboard…

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          • Curiosity Didn't Kill The Cat... It Caught Him a Lot of Clients

            04:44

            from Veterinary Practice Solutions / Added

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            Curiosity did not kill the cat, in actual fact, it caught him a lot of mice! One of the key habits to develop as a marketer, is to be extremely client-centric and extremely curious. In this episode…

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            • Appointment Control

              05:02

              from Veterinary Practice Solutions / Added

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              Should you have a firm appointment schedule? Or should you just have more of an open door policy whereby you accept any walk-ins that arrive? In this episode of Whiteboard Wednesday, Dr. Joel Parker…

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              • How Is Your Practice's Instrument Rating?

                06:20

                from Veterinary Practice Solutions / Added

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                How well are you flying off of your statistics (metrics)? Much as a pilot uses their instruments to fly a plane, a veterinary practice uses key performance indices (also known as statistics or metrics)…

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                • Let Your Stories Sell Your Service

                  03:30

                  from Veterinary Practice Solutions / Added

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                  One of the most interesting things that can happen in an exam room is where you've got a patient in front of you that really needs a particular treatment (for example a certain vaccine) but your client…

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                  • Turning Pet Loss Sorrow to Triumph with Shelter Pets

                    04:51

                    from Veterinary Practice Solutions / Added

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                    Dealing with the loss of a pet is always difficult, both for the client and also often for you as the doctor having to administer the euthanasia. In this episode of Whiteboard Wednesday, Dr. Joel…

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                    • What's Your Practice Value Gap?

                      06:40

                      from Veterinary Practice Solutions / Added

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                      Many of us have poured our heart, our savings, and our soul into our practice and it is part of something we will be using when we retire. In this episode of Whiteboard Wednesday, Dr. Joel Parker…

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