LIKE EMAIL BUT BETTER
With an email like interface and workflow, your team can be up and running in minutes. However, unlike email, SupportBee lets you assign and track tickets and get reports on important metrics. You can also organize your tickets with labels or assign them to groups for faster resolution.
Tickets in SB have only 3 states - Unanswered, Answered & Archived. Spend your time helping customers and not managing ticket states!
INVISIBLE TO YOUR CUSTOMERS
We never put any SupportBee branding in emails to your customers. Unlike traditional help desk software, your customers don’t see ugly case IDs, reply above this line or other irrelevant information in the emails.
Get reports on ticket/reply counts, first response time, average time to archive and other important metrics. Dive deeper by generating reports on every agent, group or label for any metric.
* Handle multiple email addresses (support@, billing@)
* Assign to Users or Groups (like Sales, Marketing)
* Filters for Automation
* A fully featured REST API & Webhooks for customization
I've been using @supportbee over a month now and I can't believe how awesome it is. Very happy - Joseph Sellers of Dixie.com via Twitter - goo.gl/c5cQm3
if somebody is looking for a nice email support ticket tracker just found my favorite tool @supportbee well done guys! - Christof Haemmerle of Nex9 via Twitter - goo.gl/OO0lRU