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Hey Kelly- I do see what you mean in the HTML5 player. I'm having a developer take a look and we'll get back to you shortly!
I just tried it with the Flash player and it worked fine. The border appears on the HTML player though.
Hi Kelly, sorry about that. I wasn't able to replicate the issue you described. Is this happening in all browsers? Can you try updating your Flash player to the current version? While in Chrome, can you see if this is happening with both the Flash…
I uploaded this video today and seem to be having trouble with the playback. https://vimeo.com/59104801 When i try to play it, the thumbnail image stays on the screen below the rest of the video and the left and right edges are visible throughout…