fraser fraser has not yet updated their profile :(
We cannot provide assistance for you in two places at once. Please continue the conversation via email. Our uploading/encoding engineers do not post in the forums, the best (and only) way to be assisted with this issue is via email.
I have just tried several times to post further here regarding the lack of progress on this issue but the page seems unable to accept further comments - is there a limit on the number of characters per post?