|| Emily Yellin traversed the country and the world watching, listening, and talking to customers, customer service workers, managers, consultants and corporate CEOs in a cross-section of industries for her book, Your Call Is (Not That) Important to Us. In this presentation she shares some of the universal truths she found at the global crossroads of customer-company interactions that is customer service. Yellin's thought-provoking yet practical message, and her entertaining, instructive, and revealing anecdotes cut across all industries, nationalities, and levels of technological sophistication. Learn more:

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