A women’s retailer with about 350 stores throughout the US, Coldwater Creek runs SAP HR, financial and inventory applications. Coldwater Creek VP of Architecture & Delivery Faye Olson recounts how growing concerns about the high cost of SAP annual maintenance (including maintenance paid on licensed but unused SAP modules) led her company to switch to Rimini Street Support.
Olson and her team have been “pleasantly surprised” with the responsiveness of Rimini Street Support. For example, she says, “We get a human contact right away rather than just bouncing a ticket back & forth.” In addition, says Olsen, "Now that we're with Rimini Street, and not having to constantly upgrade our SAP system, our resources are able to refocus their efforts on basic business support in other areas.”
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