Does it make sense to use both the complex collaboration and other specialized system like CRM? And where to keep your data if you are from Sales or Marketing? And what about tasks, calendar, helpdesk or documents? We can usually find many overlaps between two modern systems and it’s not always easy to choose the right strategy for using them. An integration looks like the easiest answer, but it takes a lot of decisions to make before the implementation. Let’s see how the developers of the IBM Award winning CRM system solved these issues.
You’ll see the current level of integration of GEDYS Intraware 8 CRM with IBM Connections.
Tomáš Holec (Actis, s.r.o.)