In this session, Andrew Jay led a discussion about how we recognize which programs work, which don’t and how to recognize areas needing improvement. He also discussed strategies for ensuring that new programs have a high probability for success. This is an ideal session for anyone interested in helping to create positive change in existing courses or starting a new course. Andrew has a Masters in Non-Profit Leadership from Seattle University and lives with his wife in Columbia City. He has been an instructor at Outward Bound USA and South Africa, a teacher at the National Outdoor Leadership School (NOLS) and later as the National Director of YMCA Boys and Girls Outdoor Leadership Development (BOLD & GOLD). A Washington native, Andrew grew up in the San Juan Islands where he took his first Audubon class as a rowdy 11 yr old.