Recorded with a N95 after his keynote on Mobile Monday Amsterdam (mobilemonday.nl) for Dutch analytics group blog webanalisten.nl
Doc Searls, well know for co-writing Cluetrain Manifesto ("Markets are Conversations") way back already in 1999 is now heavely involved in Vendor Relationship Management. The customer is in control. Will this mean a future without advertising and what will it mean for webanalytics?
"It's not about knowing what your customer did, it's about knowing your customer".