Attorney Hauptman: Choosing an attorney is essentially the most important part of your case, because if you pick an attorney that you do not get along with, or one that is not actually fighting for you, you could have a wonderful case and get nothing out of it.
Attorney Flaherty: It is a stressful time for a client that is involved in something that they don't usually do. We know that we've got to take that extra time to assure our clients that "hey, look, this is what's going on, it is going to be okay, we are going to make this right, we are going to do our level best to bring your case to fruition as quickly and painlessly for the client as possible."
Attorney Hauptman: Sitting down with an attorney, making sure you feel comfortable with them, making sure that they have the time, skill, and knowledge to handle your case to the best of their ability. That is the most important decision that a potential client can make.
Attorney Flaherty: I think the first question once you've established that the lawyer has the requisite amount of skill in terms of years of practice to handle your case - the next most important question is how accessible is that lawyer going to be to the client? You need to know as a potential client that - am I able to pick up the phone, is this lawyer going to take my call, is he going to be there to answer my email, is his staff going to know who I am. Our staff knows the people on a first name basis. When somebody calls in, the question is not is Mr. so and so on the line. It is, "Ed is on the line" or "Mary is on the line" or "Brian is on the line". It is on a first name basis, we know who they are based upon their first name. I think that's the most important thing after you make sure that they have the skill set to get the job done. And sometimes you wake up at 2:00 in the morning, and you can't get back to sleep because you need this question answered. We're there to answer those questions for you the first thing in the morning. We're there to make sure that when you're having your coffee that we're answering those questions and you're going, "Jeez, I can't believe I lost sleep over that". But I know how important that is because it is important that they need to be asking themselves how well am I going to be able to work with this person.