Shortlist project in Disrupting: Re-imagining completely an existing product or service by creating new behaviors, usages or markets
Shortlist project in Optimizing: Making daily activities more efficient
Designit, NO, Professional
Marie Hartmann, Therese Hegsvold Borchgrevink, Annie Feddersen Hjelmervik
This project rethinks the way Oslo University Hospital handles the entire referral and diagnostic process for breast cancer patients.
We created a new patient journey, with new back-stage routines, resulting in a team-based daily structure that could process patients through to final diagnosis and treatment plan (if needed) in 4 days.
The result is a 90% reduction in waiting time from a patient's first visit with her primary doctor through her final diagnosis at the hospital: from up to 12 weeks down to a current average of 7 days.