Do you need to see more patients at the health center? Are you worried about EHR as well as other impacts of the ACA are impacting your workflow? Are your patients complaining about wait time in the health center? Does your staff complain that there is either patient feast or famine? If your answer to any of these questions is yes, then a workflow analysis in your center would be a useful tool.
The Affordable Care Act has brought many changes to the delivery of care in health centers. Additional patients as well as new quality requirements have created new challenges for both clinical and administrative staff. Having access to several techniques that examine patient and work flow, allows staff to identify areas that impact both patient and staff experience of the health center.
During this webinar participants will gain an understanding of techniques used to complete a cycle time analysis, how to identify bottlenecks and how to utilize process mapping to identify areas for improvement in workflow.
Webinar Learning Objectives:
1. Describe the need for conducting a workflow analysis.
2. Describe the techniques for understanding patient workflow including cycle time analysis and process mapping
3. Identify how to design improvement to address workflow and patient delays and wait time.