Australia-based Incitec Pivot, a global manufacturer and marketer of commercial explosives and fertilizers, has been an SAP customer since 1995. Its heavily customized SAP system runs the business. In this video CIO Martin Janssen explains how switching to Rimini Street Support has resulted in marked service level improvements and cost savings — cost savings big enough to fund innovations in systems for e-commerce, human resources, logistical optimization and customer relationship management. Janssen candidly compares and contrasts his experiences with SAP support and Rimini Street Support, respectively.
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