When your customer experiences a bad transaction, chances are you’re relying on a complex set of email and telephone centric processes, a mix of home-built or off-the-shelf software systems and a customer support team to ensure your customers are taken care of.
Unfortunately, customers' expectations have risen dramatically. They now expect immediate, one-click, fast and fair resolutions to their problems, with humans involved only when necessary.
What if you could deliver a truly outstanding resolution experience that not only delights your customers but doesn't require your customer support team to get involved? And what if that resolution experience actually results in increased sales? In this webinar, Colin Rule, the world's leading expert in online dispute resolution, will provide a playbook for how you can turn problem customer transactions into increased sales, not just brand loyalty.