How many contacts does your customer support team handle on a given day? Week? Month? How many escalations? If you said "too many” you probably already know the process is neither cost-efficient nor sustainable. Zendesk and other customer support software platforms are great at routing support tickets and getting the right complaint to the right customer support agent. But when it comes to resolving customer issues before they get to your support team, what are the options?
In this webinar, two of the world’s leading experts in online dispute resolution - Colin Rule, co-founder of Modria , and Joe DeMars, founder of NetNeutrals.com – will team up to show you how you can cut contacts into customer support and reduce escalations through a combination of automated process and low-cost, easy to implement techniques.