Cash is still the most popular payment method. In this particular restaurant cash payments make up 90% of all transactions.
In the hospitality sector cash loss is often a concern. At the end of the day the till count rarely matches the expected revenue. With multiple cashiers using the same point of sale, it was impossible to identify the cause of the problem, whether it is genuine cashier error or theft.
SMARTtill tracks every cash movement, whether it is removing or adding money, and reconciles the contents of the till to the cash sales made every time the drawer is closed. The solution encourages cashier honesty and accuracy, therefore upon installation cash losses become a thing of the past.
This restaurant chain introduced a system whereby each cashier is required to log in via an RFID wristband or finger print scanner and should a till discrepancy occur the error needs to be resolved otherwise none of the other cashiers are able to log on and use the till. This process is only possible with SMARTtill technology, which provides real time discrepancy alert by transaction.
SMARTtill Solution tracks and records every single cash movement; providing complete cash visibility without physically having to be there. This enables the manager to review either the current or historical till status.
In the hospitality sector time is a precious commodity, where staff are completely focused on the customer, it is hard to find a time to complete general day to day tasks.
Another benefit of SMARTtill is that the huge productivity improvements helps to enhance customer service. With SMARTtill, there is no need to count the coins and notes in the till any more, whether it is at the start of the day or the evening reconciliation; as this is done automatically within seconds.
The owner and restaurant manager relies on SMARTtill, which has become a very important part of running this restaurant chain smoothly thanks to its cash management system. Plus it adds a positive effect on the everyday responsibilities of the waiters and waitresses. In many restaurants the tips are a reward for a good customer service. These are collated during the day to be shared out. SMARTtill also speeds up the process of calculating the total value and ensures accuracy.
The intelligent cash drawer solution, SMARTtill, ensures that the restaurant owner’s intake is protected and this has contributed to a daily EUR 30 increase in the physical cash in the tills. SMARTtill also helped to improve the operational efficiency of the restaurant.