Today’s connected consumers are driving the agenda and forcing businesses to adapt or die. How do you deliver great customer service in this atmosphere, where your customers can publish a negative experience or complain about your product in social media?
In this presentation, social media pioneer Peter Friedman will share the exceptional opportunity organizations have to transform their business around the customer experience, and the role of customer service – as the enterprise’s experts in scaling quality customer interactions. How the principles of customer service will drive marketing and the customer experience in the social media connected world
