Technology presents an unprecedented opportunity to improve your customer experience. Companies who use data, technology and analytics to focus on their customers have a strong competitive advantage. Creating change, however, is an uphill battle and not knowing how to start can stop even the best companies from moving forward. That ends here.
Blue Goldfish author Evan Carroll reveals the ways leading companies are using technology to improve customer experience and will leave your audience with the tools to implement technology-enabled customer experience programs.
The results? Happy customers, improved word-of-mouth and a stronger bottom line.
Evan Carroll is an author, keynote speaker and marketing technologist who works to make digital experiences more personal, more emotional and more effective. Evan's presentations include topics like “Estate Planning for Digital Assets,” and “Info-Sense and Improving the Customer Experience.” He has appeared on numerous media outlets including CBS Sunday Morning, NPR’s Fresh Air, The New York Times, the Atlantic, Popular Science and PBS Newshour.