Don’t Forget the Humans! This is the mantra in world of healthcare, and over and over again we hear that “patient-centered care” is the perfect desired state. But what about all those other humans in the system? What about the nurses, pharmacists, doctors, transporters and business people? Designing and planning your business for just one type of human not only alienates others, but it actually could be the reason for design failure and solutions that don’t sustain the tests of time.
Our group at Kaiser designs for the humans in our system; we optimize the experience of our patients and clinicians so that the system serves them and their needs, and brings as much joy to their interaction that is, well…. as humanly possible.