CocoaLove focuses on talks which don’t deprecate as soon as you leave. In 2015, Chris gave this talk.
Chris provides support for users of Rogue Amoeba’s fine audio software. There is no good substitute for human-to-human support, although technology can provide shortcuts. Chris talked about how technology and humanity intersect in the role of support, and how good support finds the strengths of each to keep a company and its customers happy.