Webinar from 3 February 2016
Within IT Service Management, incident management (IcM) identifies, analyzes and pre-empts IT service issues which helps them then prevent future unplanned interruptions or a degradation in the quality of an IT service. With the ultimate goal of ensuring a rapid recovery of an IT service or operation, wouldn't it make sense for the IT service manager to prevent the incident in the first place?
Predictive Analytics within the IT Capacity Planning space can help. By offering organizations the opportunity to avoid incidents, existing processes will improve as the organization takes a more proactive work style approach.
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