Qualified Interpreting for Quality Health Care: A Training Video for Clinical Staff on How to Work with Interpreters was produced by the non-profit Health Care Interpreter Network (hcin.org) and Kaiser Permanente, in conjunction with Casa Madre Films.
This 19-minute video covers topics such as:
* Why it is important to use a qualified interpreter instead of “getting by” with hand gestures and limited second-language skills
* Key protocols for language interpreting, such as confidentiality and first-person interpreting
* Cultural considerations
* Tips for using remote interpreters (telephonic and video)
Production of the video was funded by Kaiser Permanente Community Benefit.
Clinicians and health care organizations may request a copy of this video on DVD for a shipping/handling/disc replication fee of $5. See http://tinyurl.com/QI4QHC for details
Health Care Interpreter Network
6400 Hollis St.
Emeryville CA 94608