Automation is one of the most important featured build into our text message platform and designed specifically for auto dealerships.
Never calls in sick, never late for work, and always has a great day! Simple, fast, cost effective.
Who receives dealership messages. When messages are sent to customers, What a dealer's message says. The ability to route customer responses to specific departments such as sales or service. Everything in Real-Time & Trackable.
Bi-Directional communications such as thank you messages, CSI requests, service reminders, anniversary message, happy birthday, and more.
See An Immediate ROI & Close The Gap - text2drive.com/features-overview/automation/
Automation is one of the most significant features embedded within the TEXT2DRIVE platform. TEXT2DRIVE’s Automation never calls in sick, is never late for work, and always has a great day.
TEXT2DRIVE’s Automation saves any dealership hundreds of hours of employee time. Our Automation is on duty twenty-four hours a day. Automation gives a dealer control of their entire text communications. Control of who receives dealership messages, when messages are sent to customers, what those messages say, and the ability to route customers’ responses to the exact department that can best serve those customers.
TEXT2DRIVE’s automated messaging system delivers sales follow-up messages, service introductions, first service notifications, appointment reminders, and welcome messages, and we also deliver, on behalf of the dealer, thank you messages, CSI request service reminders, anniversary messages, and happy birthday messages. Every one of these is bidirectional.
TEXT2DRIVE also delivers, via automation, service reminders based on OP codes. Reminders that contain no discounts, the response rates are unequaled, and a return on investment they can actually be measured in real time.
What we're looking at right here are the results of one text message being sent out to a number of customers for each one of these dealers. The percentage reflects how many people who were sent the message actually came in and had service done within 30 days, and also how much did they actually end up spending on that service. CSI is one of the most important indicators of a dealership success. TEXT2DRIVE automatically delivers requests to open OEM surveys and really lets customers know how important responding to these surveys really are.
Courtesy Acura in Littleton Colorado began sending out CSI requests in March of 2015. Look at the significant increases in both email open rates and the overall CSE/CSI scores. We’re all aware how customers, when they're not happy, just can't wait to get that email. But what do we do about those customers who are happy, who ignore the email because they’re satisfied. TEXT2DRIVE’s CSI request is that answer. Dealers using TEXT2DRIVE’s CSR requests see an immediate increase in their CSI scores overall.
As we said earlier, put your customer communications on cruise control with TEXT2DRIVE. It'll be one of the best employees you ever hired.