Text2Drive has created some very powerful interactive features that consumers want. Make your auto dealership's website come alive with our text messaging software.
Text For An Appointment
Text Info & Photos
Improves CSI Scores
Increase Revenue In Your Sales & Service Departments
Learn More & Book a Live Demo - text2drive.com/features-overview/interactivity/
At TEXT2DRIVE, we created some very powerful interactive features. Consumers today don't want a call on the phone. They want their communication and their information delivered to them, very simply, through their mobile device.
TEXT2DRIVE provides any auto dealer the ability to place on their website, certain specific features that consumers want. Placing TEXT2DRIVE’s Interactive features on your website literally makes your site come alive. It's Interactive; customers can gain information by merely clicking on a button and it's all texted to them immediately. Let me show you how these Interactive features work.
First, we’re going to use TextConnect. The customer will now press on the TextConnect window, and you can have it designed anyway you like. Now they see the photo or photos of your employees, they click on the photo of the employee they want to speak with. In this case, it's Scott Brown. They enter their cell number, their name, whatever message they want Scott to receive, and then click Send, and you're going to see what happens on Scott's side.
So, you going to see the actual advisor side of this communication. Scott's got the message and is replying to it right now. He knows who sent the message in, and now you're going to see the customer's phone and see how the customer and the advisor now begin an interactive communication all using TEXT2DRIVE’s TextConnect. This is exactly how your customers want to communicate with your employees. We call this TextConnect.
Now let's take a look at Text for an Appointment. Now you gotta know the customers don't want to go online, fill out a form, enter a VIN number to make an appointment. Why not make it simple for them? Give them Text for an Appointment. It's merely a little button they press, enter their name, number, and they're connected with your BDC or whoever schedules appointments for your dealership. Let the BDC do the entering of the information online. Why make your customers do it?
Improve your CSI scores. Give your customers Text for an Appointment. Real simple, real easy, and very beneficial. So, as you’re seeing, the customer on the left side with a phone is simply scheduling an appointment. Somebody's talking to them in real life. Isn't that a novel approach? Have someone really communicate with your customers in real time, not require them to enter information on the form. That is definitely not personal. Deploy TEXT2DRIVE’s technology to make your customers happier.
We’ve wondered for many years at TEXT2DRIVE why it is that dealers employ a concierge live chat system. I mean isn’t live chat the concept to be live, I'm really talking to someone at that dealership? When you hand that over to somebody else who doesn't work at your store, doesn't really know what's going on, it really loses a lot of the live for the customer.
TEXT2DRIVE has a built-in live chat functionality that you can put in every one of your departments. You’re seeing it being used right now. It's so simple, everything's recorded, you can keep track of the customer. Any information about the customer can literally be stored within the live chat system. Have your dealership BDC or a cashier or somebody who's really at the store handle the live chats. You'll see an immediate improvement in CSI as well as sales. Make your live chat real and live with TEXT2DRIVE and our live chat feature in Interactivity.
Direct mail, as we all know, is dead, and email has basically become passé. With TEXT2DRIVE, you put a coupon or your coupons on your website, and you allow customers to press on them with their finger, or with a pointer, enter their number, and they’re going to get that coupon text right to their phone. Why spend money on all this direct mail print, having email companies? This is really simple stuff.
Now the customer entered their number, and after they did, they get a text message, and the text messages just come in, and the text message will tell them to reply C1 if they actually want that coupon text to the phone. Now, when they do, the advisor or the department knows the customer at that phone number, and possibly that name, has that particular coupon or special offer. There it is, you can see it, it shows up in the window of the advisor. They can see the actual coupon the customer had.