Presentation by Mary-Louise Clifford at the RICH Forum 2016. Mary-Louise had a small accident in the workplace, which set in place a chain of catastrophic events that were very nearly fatal. Her care was nothing short of amazing, and Mary-Louise is here to share her story and provide some insights into how primary, community, and acute care providers can work together to improve communication and support service change to be patient journey centric rather than system processes. She believes she is able to make a difference in the way in which clinicians approach patients and their families in the most catastrophic time of their lives; a time where the emotional and mental impact is devastating.
