Materials: drive.google.com/open?id=0B_zxYOhylwl8OHVjTlVYeHIwSVU
Description:Phone ringing off the hook, staff distractions getting in the way of client work? If this sounds like your office, using simple processes and little technology can do wonders for your staff's stress level… and schedules. Allowing clients to suggest their own appointment times, sharing phone responsibilities with an answering service, and giving clients access to their case file through a client portal are all ways to cut down on administrative time.
Speaker: Chelsey Labert, Trainer/Coordinator, Law Practice Management & Technology, Chicago Bar Association
