This video will show how to create a basic VIP solution in Service Manger using a new tab on the Incident form. It will show the steps to extend the User Class and the Incident Class. It will modify the Incident form to add a new tab item and use panels to place elements on that tab. It will use label controls to display data and custom properties.
This video also shows tips on how to use the Authoring Tool to get the layout you want.
This video is a companion to the “XRG - SCSM Authoring Tool - Form Layout Guide”, which can be downloaded from xapity.com/support. It should also be used in conjunction with the “XRG - Extend SCSM Work Items” and other videos on extending Service Manager.
XAPITY REFERENCE GUIDES (XRG)