Picture the scene: you stroll into a cosy coffee shop. Dark, nutty flavours drift through the air. All around, a pleasant aroma permeates the senses. You join a short queue near the till and an employee hands you a cup of coffee and a pen - “Hello sir. What can YOU do for US today?”
Imagine having to justify yourself, or prove your worth, just to buy a drink - ridiculous, right? What if you were made to wait thirty minutes, or you were asked to re-order a few times before you got your drink… That kind of customer service is unimaginable, unacceptable and quite unbelievable.
If your business treated customers like this it would be enough to make you cringe. Why, then, do some brands tolerate this level of service towards their candidates, many of whom are often existing customers too!
For more information and introduction to candidate experience, visit: https://goo.gl/kraVxh
Cast: Rachel Thompson, Kevin Harvey
Director: Nick Moss
Directory of Photography: Chris Davies
Producer: Bryan Adams and Paul Ferlong
Production Company: Ph.Creative
Sound: Mark Rudd
1st Camera Assistant: George Ellis
2nd Camera Assistant: Casey Joe
Runner: Costi Taga
Editor and Colourist: George Ellis
Extras: Casey Joe, Natalie Price, Jake Pittman, Natalie Price, George Ellis
Locations: Coffee and Fandisha and East Avenue Bakehouse