Presented by Steve Burton & Dr. Linda Marie Golian-Lui November 9, 2016.
Every organization deals with situations related to trust and fear. However, some organizations are more open about these issues, while others are in deep denial. According to Doug Conant, CEO for the Campbell Soup Company, "The first thing for any leader to do is to inspire trust." This presentation will begin with the context of how our research began: the trust issues encountered by the Kennesaw State University and Southern Polytechnic State University consolidation. The presentation will also describe how trust and fear are closely associated and how they impact the work environment. Research by Deming will be highlighted, including his belief that management has an obligation to "drive out fear from the workplace, so that everyone may work effectively for the organization." Solutions by Covey, including creating trust agreements will be presented. Library work place examples, including consolidation and the new era of compliance regulations will be highlighted. The presentation will include time for audience questions and conversations.