Scott Berger is Senior Director at Epiq. In this interview I asked him to explain what Epiq means by “managed services" and to give me an example of an implementation which worked for the benefit of the client.
There are many elements in an eDiscovery service and in individual projects. With applications, infrastructure and the support wrapper given by skilled people, the whole thing involves risks and unknowns. Managed services is a common business practice in other areas of corporate activity.
Organisations are trying to do some of the process internally, turning to a service provider if necessary. This can result in a system which is hard to supervise or control.
Epiq works with clients to provide a standard operating procedure, workflows, and policies for data disposition. The engagement begins with Epiq getting to understand the culture of the end client – their key practice areas, and key players, as well as the types of clients they work for and want to work for. This helps Epiq to build a model which allows the services to be provided at an affordable, consistent and predictable rate.
The consistency and predictability allows aggressive cost-cutting and becomes a tool to capture new clients as well as to serve existing ones.