This will be a 2-part series that will introduce “key moments” that automatically turn to crucial carefrontations leaders in healthcare face on a day to day basis:
Session 1 – Thursday, February 16, 2017 – 12:00p-1:00p CST
-Identify differences in high middle low conversations.
-Introduce EQ to leadership.
-Cost of EQ and incivility.
Session 2 – Thursday, March 9, 2017 – 12:00p-1:00p CST
-Things to consider in EQ for employee engagement (different generations and cultures in the workplace.
-Building a culture of accountability using Rounding/stoplight reports.