SYKES Chief Learning Officer John Kruper and SYKES Executive Director of Learning Services in North America Robin Peloquin talk about the learning environments, technology, and training materials that SYKES builds, reflecting a belief in applying and learning by doing. Employees in training learn from their mistakes and try again. Classrooms are collaborative and social. Tables are arranged so trainees can work together and collaborate — role-playing, trying, playing, and learning along the way. The classrooms come alive in the content, setup, and overall instruction. Employees get the opportunity to apply what they are learning right away. Data shows employees retain more knowledge as engagement continues, and that’s why SYKES continues to strive for engaged learning.