Caremerge spoke with Memory Care leaders Nancy McCaffery and Natalie McFarland about the exciting and unique technology Terra Vista Oak Brook Terrace implemented within their memory care community to connect families, staff and residents to provide impactful, positive connections in order to build meaningful, trusting relationships that resulted in more efficient communication.
The successful effort resulted in more stable, communicative relationships with families, better customer service, higher rates of satisfaction and high occupancy rates.
1. Understand what technologies to look for to promote positive communication and connection with families
2. Understand how to streamline staff workflows using technology while simultaneously building stronger customer service
3. Walk away with tips and tricks on Best Practices