Consumers today expect and appreciate the convenience of a secure mobile bill payment. Speed CheckOut Mobile Bill Payment moves your auto dealership into the express lane by streamlining the payment cycle from start to finish via automated text messaging. No need to change your Merchant Services Provider.
Learn more about Speed CheckOut here: TEXT2DRIVE.com/features-overview/speedcheck-mobile-pay/
Wanna make your customers really happy? Then start using TEXT2DRIVE’s Speed Checkout Online Bill Payment & In-Store Cashiering feature.
The Speed Checkout interface is where it all begins. An employee presses the “In-voice & Payment” button and activates the entire process. So, in our example, Matt Meehan, the service advisor, is gonna request payment and send the invoice to the customer online. So, after Matt presses the “Send Invoice & Request Pay-ment” button, a dialog box opens and from this box, Matt can make some very beneficial changes that really help the consumer. He can change the phone num-ber of who’s gonna receive the text, and he can also change the email address of the person who is going to receive the R.O. or the invoice.
Now we’re gonna see exactly what a customer receives on their cell phone after Matt presses the “Send Invoice & Request Payment” button. Customers can review their invoice, before arriving at the dealership and get questions answered and never be surprised when they pick up their car.
Once a customer has reviewed their invoice, they simply press a weblink and enter a unique PIN number and the online payment process begins. It’s gonna take about 2 minutes. Here, we’re watching a customer enter a PIN and then be taken to a webpage online payment landing page. Once the customer is on the customer online bill payment landing page, they have three options; they can pay online, they can request for their invoice to be re-texted to them, or they can decide to pay at the dealership. Now this customer has decided to pay online and they’re gonna go through a very simple process of verifying and checking certain infor-mation; their name, address and credit card information. Once they've reviewed all that information, they can pay online.
Once a customer has paid online, a service advisor is notified immediately via text. A window pops open either on their desktop or on their Mobile Operations Mod-ule, and they know to get this customer’s car ready for pickup. They’ve paid their bill.
Sometimes, it’s necessary to refund a customer all of their payment or part of their payment. It’s really easy in TEXT2DRIVE. An employee or manager simply presses a “Refund Payment” button, and then makes a decision; is it a full or par-tial refund. Once they’re finished, they hit “Refund Payment” and their customer’s entire online payment is refunded.
Any employee who is utilizing Speed Checkout can receive a reconciliation of all their transactions by simply pressing “Email My Transactions” button. All the transactions are also going into a master list which is all sent through the mer-chant service provider directly to your business office. And keep this in mind, with Speed Checkout, there’s never a need to change your Merchant Services Provider.
Now let’s take a look at how self-cashiering is handled within TEXT2DRIVE’s Speed Checkout. The service advisor will press the “In-Store Pay” button and then take the credit card of the customer and swipe it in the swiper, which is going to be at-tached to their computer at their workstation. You’re seeing it right now. Here’s the credit card being swiped, and after it’s swiped, this screen will appear, already populated with all the information and the payment process is now complete us-ing self-cashiering and Speed Checkout.
Another nice feature, built right into Speed Checkout, is invoicing for any depart-ment. So, if you sold a car and you want a deposit to be paid, you can use Speed Checkout for that. If you sold parts to a customer who maybe doesn’t have a car in for repair, you can send an invoice and have payment made for that. Or even payment for a body shop can be made or another parts department, or another dealership. A variety of transactions by various dealership departments can be ac-complished using Speed Checkout’s invoicing feature. Once the “Create Invoice” button is pressed, this window appears and from here, you merely enter certain information relative to this transaction. Now if the customer is in your DMS, most of the information will be populated. Online bill payment, self-cashiering and all department text invoicing is the true power of Speed Checkout. It’s TEXT2DRIVE!