We use the Digital Inclusion scale, which is good, but has problems. This makes people anxious. If you want to get the best information out of people, you need to avoid making them anxious.
Peter feels that we should consider a more holistic approach to profiling which takes into account their anxieties, including their level of technophobia. Peter defined technophobia broadly, including people who are concerned about how their data is used, and suggested that this kind of profiling could be more valuable than just establishing if they can use a computer mouse!