As an omni-channel corporation, the Popken Fashion Group successfully distributes its fashion range in more than 30 countries around the world and in more than 600 stores today, through postal orders and internet sales. The returns center today is the decisive factor for customer satisfaction in many ways. It requires maximum flexibility while reducing complexity where possible. That is why system integrator Cars & Rails recommended Interroll as core product supplier due to proven advantages of the company’s platform-based products. Interroll’s experts successfully retrofitted the plants’ returns handling by using modular conveyor platform (MCP) solutions and semi-automated processing. The modularity of Interroll’s conveyors allowed Popken Fashion Group for several customized solutions to increase ergonomics, guaranteeing seamless connection with the automated packaging machines as well. This resulted in productivity increases of at least 30%, giving Popken Fashion Group’s order fulfillment a further competitive edge.