Knowledge base plugin | 00:00
You will see a plugin integrated in the Agent desktop that listen to the dialogs and in real time do automated lookups in a knowledge base. This supports the agent in his/here work and the retrieved data can easily be passed into the dialog.
Automated response plugin | 3:05
In the second demo you will see a automated response process where a plugin listen to the dialog and automatically post a respons to the visitor.
