Bots are taking over the world, it seems these days. They're our new friends on Facebook, they control the music and the TV and soon they'll read bedtime stories to our kids. A lot seems possible with this interaction and channel, powered by the ever growing availability and might of AI systems. So do we now simply ditch our websites, slap a chatbot on instead and replace our product by an Alexa skill?
In this session, Sebastian will explain the real benefits and opportunities of conversational interfaces for users and businesses – and how we as designers can make sure they're created in a way that makes sense for humans. While we still matter.