Shep Hyken is a Customer Service and Customer Experience Expert, New York Times Bestselling Author, and Hall-of-Fame Speaker.
Shep works with companies who want to build loyal relationships with their customers and employees. His focus is on delivering amazing customer service, customer engagement, managing the customer experience, and creating customer loyalty.
When you hire Shep to present a customer service or customer experience speech, your audience will leave with tools, ideas, and concepts that they can put to use immediately. Shep combines important information with an entertaining and engaging style to create exciting programs for his audiences. Shep promises to deliver one of the most exciting and memorable speeches you and your audience will ever experience.
Shep’s articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, and Be Amazing or Go Home. He is also the creator of The Customer Focus™, a customer service training program which helps clients develop a customer service culture and loyalty mindset. (Now available as an Interactive Virtual Training program.)
Shep Hyken’s most requested programs focus on customer service, customer loyalty, customer relations, internal service, and the customer experience. He is known for his high-energy presentations, which combine important information with entertainment (humor and magic) to create exciting programs for his audiences.