Clients want to text. But, lawyers see risks – exposing personal phone numbers, lack of boundaries, no record of the conversation, lack of privacy and more! In this program we will explore some ways to reduce the risk and reward the client with tools and tips to help manage text messaging in your practice. We will also touch on other communication tools, such as messaging apps like Signal for secure communication.
Don Brown, JD, is President and owner of Firefly Network Services, a boutique IT consulting firm that provides outsourced computer and technology support services for solo, small, and medium size law firms.
Catherine Sanders Reach, Director Law Practice Management & Technology at the Chicago Bar Association