The business benefits of IT Service Management (ITSM) and ITIL best practice are well known. ITSM and ITIL can help your enterprise tightly align IT and business goals, design and deploy IT services that support those goals, and enhance the efficiency of day-to-day operations to deliver high-quality services.
In order to achieve these benefits, many organizations are formally adopting the IT Infrastructure Library (ITIL®), aiming to achieve international ITSM best practice standards such as ISO/IEC 20000 or undergoing an IT Governance program. But driving acceptance and widespread adoption of ITSM and ITIL can be a challenge.
The solution - PoleStar ITSM. This highly-interactive ITIL simulation is a high-impact, energetic way to accelerate understanding, involvement, and acceptance of ITSM and ITIL best practice in your organization.
Facilitated over one day in the fast world of global online retail, the PoleStar ITSM ITIL simulation brings to life the behavioral and process issues faced by IT organizations. This is done through realistic ITIL simulation scenarios to which participants can directly relate and have actual experience of. In addition, the PoleStar ITSM ITIL simulation can be run in either ITIL V2 or ITIL V3 mode.
This unique experiential learning ITIL simulation creates breakthrough understanding of ITSM and ITIL best practice and transforms learning into an engaging, fun and highly memorable shared experience.