Ensuring effective, quality care in home care is important. The need to measure, compare, monitor and improve the quality of patient care are becoming increasingly important. To this end, validated and relevant clinical and operational indicators have huge potential to substantially improve the quality and efficiency of home care across the country. Our guest panelists will share their experience in developing processes and collecting data to support accountable home care.
Systems Accountability: Ms. Greenberg will provide an overview of the work currently underway to measure and publicly report on home care performance in Ontario. This work includes tracking home care patients waiting for nursing services, patients with complex needs waiting for personal support services, and other measures of home care patient experience.
Provider Accountability: Ms. Moynihan will share a national provider’s experience in developing and implementing a quality indicator dashboard that provides a comprehensive, high-level view of operational, clinical and customer service indicators. This dashboard is the core operational management tool for the organization, integrating a balanced approach to efficient, effective quality care and motivating action at the local, regional and national level.