Customer service is the key to success in the legal industry today. And the key to delivering great customer service is providing excellent counsel in a timely and cost-effective manner. But how do you deliver your best service efficiently and cost-effectively? In the rapidly changing legal industry, forward-thinking law firms are leveraging the power of their voice to deliver enhanced client service and boost their retention. Voice productivity technology combines speech recognition, mobility applications and enterprise workflow solutions to enable lawyers and support staff to work more efficiently. It's a simple, easy-to-use tool that increases productivity with minimal change to the attorney’s daily routine. Voice technology handles far more than dictating memos and documents these days – use it to track and manage projects via a workflow management tool, manage task allocation, expense tracking, billable time capture and much more. Attorneys can work from anywhere and submit tasks instantaneously to support staff via a smartphone or iPad. The attorney has full visibility of the workflow, offering peace of mind that the delegation has been received, acted upon and completed. The work gets done quickly and efficiently, while accountability and security are maintained. Voice productivity technology is quickly becoming a critical tool in law firms, enabling attorneys and support staff to be more productive. Learn more about this powerful, yet easy-to-implement and use technology and how your firm can leverage it to be more competitive
Speaker: Angelina Manganaro is a Regional Sales Manager at BigHand. She has over 16 years of experience in the technology industry, with ten years focused on legal technology. Angie is well-versed in workflow technology and voice productivity software, and helps law firms determine the best fit for their workflow, digital dictation, mobility and document creation software needs. She can help firms review and evaluate their current systems and consult with them on the best solution based on their specific productivity and ROI goals.