The new RMA app provides customers with greater flexibility and oversight of the RMA process. Customers can enhance workplace productivity and effectively improve time management by generating their own RMA request, add products, identify issues and include detailed notes. Once created, users can follow the status of their RMA in real-time and access shipment tracking numbers once the RMA is complete
- Intuitive dashboard where users can view their entire meter inventory by product type and warranty status.
- Smart Search feature enables customers to search by RMA number, part number or tracking number.
- View average turnaround time (TAT) for product repairs.
- Customized reporting features including RMA status, billing and warranty status.
- Track the life of the RMA and view return shipping details via FedEx integration.