Original webcast: March 15, 2018 at 9am
Health literacy involves providing clear and effective communication by the individual providing healthcare services and the individual receiving services. Despite the intent to relay information in a clear and concise manner, a disconnect sometimes occurs. Therefore, it is important to identify and address potential barriers when providing information to support well-being. Helping individuals who experience low health literacy is vital to enable them to effectively take care of their health or the health of a loved one. This webcast will provide an overview of health literacy, its role in the provision of healthcare services, as well as how to engage the community in in this process, lessons learned about preparing oral and written materials, and how to present and review health literacy techniques for direct service care.