Accompanying slides:

Part 1:

Part 2:


To purchase the book:

Product Demo

Metrics-Based Process Mapping (MBPM) is a methodology that was developed to support the adoption of lean practices in office, service, and knowledge work environments.

Designed and developed by Karen Martin & Mike Osterling, this technique integrates the functional orientation of conventional swim-lane process maps with the time and quality metrics used in value stream mapping.

The Excel tool provides improvement teams with an easy way to electronically archive and distribute current and future state MBPMs created with paper and Post-it® notes.

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