WARRANTY TERMS & CONDITIONS
To ensure that our customers are completely satisfied, as part of Australian Opal Cutters’ customer service policy we will gladly repair goods, replace goods or refund the cost of the goods, at no cost to the customer, for defects in materials or workmanship faults for up to 2 years from the original date of purchase.
Our liability under this warranty is subject to Australian Opal Cutters master jeweller, who has extensive knowledge and experience with jewellery, being satisfied that a defect was caused by defective materials or workmanship faults, and was not caused by, or substantially contributed by other factors, or circumstances beyond our control, including (but not limited to), repair works carried out by a jeweller other than us, accidental or malicious damage, or any neglect or misuse of the goods.
This warranty is void if the goods have been damaged by persons other than authorised Australian Opal Cutters sales or service agents, unauthorised repair persons, or any other factors not due to defects in materials or our workmanship faults.
In the case of replacement, Australia Opal Cutters cannot guarantee that you will receive the exact same model of jewellery. If your model is not available, a jewellery item of equal value and similar appearance will be provided or, if this is not acceptable to you, a refund will be provided.
When posting items to Australian Opal Cutters and Australian Pearl Divers for assessment of damage, we recommend that you use registered Australian Post or a reputable courier such as FedEx or DHL. We also recommend that you keep proof of postage as it is your responsibility to keep track of the goods until they are delivered to our Sydney customer service centre.
Along with your returned item, please include:
a note which includes your name, return address, phone number, email address and a description of the problem you have with the goods; and
a copy of your receipt or proof of purchase.
Australian Opal Cutters strongly recommends that you insure your items and adequately protect the jewellery during shipment to our Sydney customer service centre. Australian Opal Cutters is not responsible for any goods lost or damaged during transit.
Goods must be received and assessed by our master jeweller before any refund or repairs can proceed.
The customer is required to pay postage for the returned goods, however, if after assessment, it is determined that the defect is caused by defective materials or our workmanship faults you will be reimbursed the postage cost. Please remember to choose carefully as we do not refund if you change your mind, however so that you are fully satisfied we will gladly exchange or credit any item against a future purchase from our store.
Our credit terms for returns/refunds are as follows:
There is no refund for a change of mind.
In cases under dispute (within 30 days of purchase) items may be returned in the original condition. A 4% administration processing and handling fee will apply.
White gold jewellery is rhodium plated to enhance its appearance. This rhodium plating, although robust, may not be permanent and may require further plating which is not covered by any of these guarantees. The white gold will be the alloy stated on the invoice.
Every care has been taken to describe items that are displayed online accurately, however slight variations may occur with colour reproduction (opals have different directional colours). To the extent permitted by law, we do not warrant that the colour descriptions, colours or other content are error free. Photos are not to scale.
The prices and descriptions of each jewellery piece on the Australian Opal Cutters website and in store are subject to change at Australian Opal Cutters’ discretion without notice.
Goods are returned to Australian Opal Cutters at your own expense. We recommend registered post and retaining Proof of Postage as we do not accept responsibility for items lost or damaged in transit when posted back to us.
Please note. All of our warranty terms and conditions have been drafted to acknowledge the customers rights under Australian Law. If any of our terms and conditions contradict the government standards then please advise management immediately and defer any decision under dispute to the customer.
For more see: australianopalcutters.com.au/pages/warranty