Having a family member go to prison can be an extremely stressful and confusing time. Knowing what to expect during those difficult first few weeks, and understanding the options available for getting support and communicating, can make the experience a little more bearable.
This video is for the family and friends of people taken into custody in England and Wales. It is regularly updated with new information.
"An excellent resource for families of prisoners and should help alleviate some of the anxiety and worry in the first days and weeks of a loved one’s prison sentence." - Andy Keen-Downs, CEO, Pact
Information last updated August 2018.
Useful websites and numbers:
Find information on a specific prison including address and visiting information: justice.gov.uk/contacts/prison-finder
You can send money to your family member through the following website: gov.uk/send-prisoner-money
If you are a close relative or partner of the prisoner and are on a low income or benefits, you may be eligible for help with your travel costs from the Assisted Prison Visits Scheme: gov.uk/help-with-prison-visits
Book visits at all public sector prisons on the prison visits website: prisonvisits.service.gov.uk
Send and receive emails: emailaprisoner.com
Send and receive voicemails and reduce prison call costs: prisonvoicemail.com
Prisoners' families helpline: 0808 808 2003
Pact: 0808 808 3444
Prison Voicemail support: 01603 340588
National Information Centre on Children of Offenders nicco.org.uk/