At MailChimp we're totally smitten with consistent, unified positive user experiences. Our bag is injecting style and humor into a powerful, yet easy, email marketing system. And our customers are returning the Monkey Love in droves.
Come with us on a journey through design, usability testing, support, t-shirts and parties to show how your organization can benefit from obsessing over your users.
Slides at: http://remixsouth.com/2011/Presentations/UX-Downs-ExperiencingMonkeyLove.pdf