Gotcha - agency customer experience (CX agency). The main task of the agency is to "catch" the consumer in retail and turn it into a buyer. Coming to the store for soda, you suddenly found yourself at the ticket office with an inflatable boat and fishing rods? So the Gotcha aesthetics has done a great job with the manufacturer of accessories for fishing. We know the thinking and behavior of buyers, visitors, consumers in their natural habitat, that is, both offline and online. We turn consumers into buyers.